33VA Hair currently ships orders within the United States.
Orders are carefully packaged to help protect your product during transit. Shipping rates and available delivery options are calculated at checkout.
Please allow 2–4 business days for order processing before shipment unless otherwise stated during high-volume periods, launches, or restocks.
Once your order ships, tracking information will be sent to the email address provided at checkout.
33VA Hair is not responsible for delays caused by the shipping carrier after an order has been handed over for delivery.
Incorrect Shipping Information
Please review your shipping address carefully before placing your order.
If you notice an error after ordering, contact us as soon as possible at 33vahair@gmail.com. We will do our best to assist before the order ships, but changes cannot be guaranteed once fulfillment has begun.
Damaged or Leaking Orders
If your order arrives damaged or leaking, please contact us within 3 days of delivery.
Include:
- your order number
- clear photos of the product
- clear photos of the packaging
We will review the issue and determine the appropriate replacement or resolution.
Returns
For hygiene and product-safety reasons, opened or used hair-care products cannot be returned.
If your product is unopened, unused, and in its original condition, contact us within 14 days of delivery to request a return.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or an incorrect product was sent.
Original shipping charges are non-refundable.
Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Please allow several business days for your bank or card provider to post the refund after it has been processed.
Incorrect Orders
If you receive the wrong product, contact us at 33vahair@gmail.com with your order number and photos so we can correct the issue.
Contact
Questions about shipping, returns, or your order?
33VA Hair
Transformation • Vitality • Ascent